House Mate support
Answers,
without the runaround.
Quick help with downloads, features, permissions and privacy.
House Mate supportsupport@matetech.uk01Who can see information I add?
House content is visible according to House membership and feature permissions. Circle content is visible only to that Circle’s members.
02Are Houses and Circles connected?
No. They are separate spaces with separate membership.
03Does House Mate track my exact location?
No. Home and Away status is manual, and directions use the address you choose to open in Maps.
04What does Activity Status show?
If enabled, it shows a broad label such as Active recently. It is off by default and never displays an exact last-seen time.
05Can I turn notifications off?
Yes. Use House Mate settings and iPhone Settings to manage notification preferences.
06Who can see my Personal Home?
Only you. Personal Home is private to your account and is not shared with any House or Circle. Birthdays and dates you save there are visible only to you.
07Does deleting the app delete my account?
No. Removing the app does not automatically delete cloud information or a shared House. To permanently delete your account, open Privacy & account in the app and choose Delete account, or use Delete Account in the account menu on the Circles screen.
Still need help? Contact app support or email support@matetech.uk