Privacy,
made clear.

Live transport requests

When you look up a line, station, route or service, the app requests current information from the relevant official transport-data service. Like other internet requests, that service may receive technical information such as your IP address, device or browser details and the request time under its own privacy notice.

MateTech uses the returned information to show service status, predictions and disruption context. The app does not need an Oyster account, operator login, bank password or payment-card details to provide these features.

Journeys and saved items

Favourites, followed services, departure preferences, journey history and notes are created only when you choose to save them. They are stored on your device so the app can show your chosen information again.

If you turn on an optional iCloud feature, Apple may store a copy in the iCloud account connected to your device. You can manage iCloud and device backups in iOS Settings and delete saved items from the app where the control is available.

Optional location

Location is optional. If you grant permission, the app can use precise location to suggest nearby stations or support an active journey. Whether location is available while the app is not open is controlled by the permission you choose in iOS.

MateTech does not keep a raw GPS-route database for this app. You can stop an active journey and change location permission at any time in iPhone Settings.

Accounts, alerts and support

Optional sign-in may use Apple, Google or Firebase Authentication. If you choose alerts, the app may use an Apple push-notification token so it can send the alert you asked for. Apple provides iCloud and Maps; Cloudflare hosts MateTech web services.

Account identifiers and contact details are used to provide access, synchronisation or support where you ask for them. MateTech does not sell personal information.

Advertising

The current release does not include third-party banner advertising or advertising tracking. Core transport features do not depend on advertising consent.

If advertising or a new analytics provider is introduced in a future release, this policy and the App Store privacy information will be updated before that processing begins.

Retention and deletion

Local journey records remain until you delete them, reset the app or remove the app, subject to any device backup you have enabled. Optional cloud copies are controlled separately by Apple and may remain until deleted from the relevant account or backup.

For information MateTech controls outside your device, you can ask us about access, correction or deletion by emailing support with “Tube & Rail Delay Tracker privacy” in the subject.

How to read this policy

This policy covers personal information handled by MateTech for Tube & Rail Delay Tracker and direct support requests about it. It explains the app’s own processing alongside the information handled by services you choose, such as Apple, iCloud, the App Store or a sign-in provider. Those services have their own privacy notices and controls.

Why we use information

We use information to provide the feature you ask for, maintain the app, respond to support, prevent misuse and keep the service reliable. Depending on the feature, the legal basis may be providing the app to you, your consent for an optional permission or setting, or our legitimate interests in security and service improvement. We do not use sensitive app content for unrelated marketing.

Your choices and UK privacy rights

You can manage optional permissions in the app and iOS Settings, and can withdraw consent for an optional feature by turning it off. Depending on the circumstances, you may have rights to ask for access, correction, deletion, restriction, objection or a portable copy of personal information MateTech controls. You can make a request through the contact details below. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.